Return & Refund Policy
30-day returns
You can request a return within 30 days of your order being delivered.
Contact us first
Email salesdogma71@gmail.com with your order number and the item(s) you'd like to return. Our products ship from several different warehouses, so return instructions and the return address depend on the item. We'll email you instructions for your item. Returns sent without contacting us first may not be accepted.
Condition
Items must be unused, in their original condition and packaging, with any tags attached.
Items we can't accept for return
- Opened beauty, cosmetic, and personal-care products
- Swimwear, underwear, and intimate apparel
- Pet food and pet treats
- Custom or personalized items, including made-to-order Agnes Merch
- Gift cards
This doesn't apply if the item arrived damaged or defective.
Damaged, defective, or wrong item?
Contact us within 7 days of delivery with a photo, and we'll make it right with a replacement or a full refund at no cost to you.
Return shipping
Unless the item is damaged, defective, or incorrect, return shipping is paid by the customer. Some items may need to go back to a warehouse outside the US. If so, we'll tell you the return address before you ship.
Refunds
Once your return is received and inspected, we'll email you, and approved refunds go back to your original payment method, usually within 5–10 business days. Original shipping charges aren't refundable.
Exchanges
The fastest way to exchange is to return the item and place a new order.
Questions?
Email salesdogma71@gmail.com and we'll help.
